Streamyx Refund
A lot of people might not know, if you experience service down, you could actually request for refund from Streamyx.
Thanks Dave for telling me this, when I wrote about it in the past.
I'm hereby sharing the WHAT TO DO if you were to refund your money from Streamyx.
First of all, please make sure that you lodge a report when you encounter service down, by calling 1-300-88-9515. The report number given to you will be the proof of the claimed problem/reason.
Then, you can write an email to Streamyx. The following provides you a template:
For safety sake, please send to both of the email addresses. I'm also not sure which is the correct one.
First, they will acknowledge receipt of your email, in 2 days time (as per my case). In the email, they ask us to help@tm.com.my, but the acknowledgment was actually sent from help@tm.net.my. I'm confused!
Streamyx is EXTREMELY EFFICIENT in processing rebate (perhaps their service invites too much complains??). See, they responded to me in another 2 days time, with the refunded amount.
So guys, enjoy your refund from Streamyx! That is your hard-earned money!
Thanks Dave for telling me this, when I wrote about it in the past.
I'm hereby sharing the WHAT TO DO if you were to refund your money from Streamyx.
First of all, please make sure that you lodge a report when you encounter service down, by calling 1-300-88-9515. The report number given to you will be the proof of the claimed problem/reason.
Then, you can write an email to Streamyx. The following provides you a template:
To: help@tm.net.my, help@tm.com.my
Subject: Streamyx Rebate
Hi
I've been experiencing a lot of down times for the subscribed Streamyx service in the month April-May. I hereby would like to request for a rebate.
Customer Name: (your name)
Contact Number: (your contact number)
Account Number: (your account number in the format of Dxxxxx-xxx-xxxx)
Login ID: (your streamyx account login ID)
Down time periods:
7/4/2008 till 12/4/2008 (6 days)
Report Number: (report number in the format of x xxx xxx xxxx)
28/4/2008 till 5/5/2008 (8 days)
Report Number: (report number)
7/5/2008 till 14/5/2008 (8 days)
Report Number: (report number)
Hope to hear from you soon. Thanks.
Cheers
(your name)
For safety sake, please send to both of the email addresses. I'm also not sure which is the correct one.
(Click to enlarge image) Acknowledgment from Streamyx
First, they will acknowledge receipt of your email, in 2 days time (as per my case). In the email, they ask us to help@tm.com.my, but the acknowledgment was actually sent from help@tm.net.my. I'm confused!
Streamyx is EXTREMELY EFFICIENT in processing rebate (perhaps their service invites too much complains??). See, they responded to me in another 2 days time, with the refunded amount.
(Click to enlarge image) Streamyx informed of the refunded amount
So guys, enjoy your refund from Streamyx! That is your hard-earned money!
7 comments:
Getting the RM96 back is a nice bonus, but the absolute best thing about gettng the refund is that it hurts TM financially. If everyone claims refunds, eventually someone in TM is going to calculate that it is cheaper to provide a more stable service in the first place rather than having a staff of thosands processing refunds. It can only lead to a better product.
Dave
hopefully they are having such kind of conscious. i dare not put much hope that they do... honestly...
You had down time of 22 days during April and May? Gosh... I didn't know streamyx was that bad.
Perhaps I am lucky.
Just got streamyx installed at home a few days ago. Thanks for the useful info!
had been using streamyx for the past 6 years. my affair with streamyx is complicated..sometimes i hate her so much and sometimes i miss her so much tho most of the time i love her very much..
chee hoe, it's ok, my unluckiness led me to learn something new.
kun, i always share this with others, but also think that if i can provide a email template, that'll be good. so i made this post :)
peter, coz u love her, thatz why she can make you so mad!
cool. another way is to go directly to any tm point (armed with ur report number) to get ur refund;)
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