New Experiences with Air Asia
Short Note: Went to swim again after 2 months since my diving certification. It's kinda weird having no exercise and sports at all. Honestly, swimming is quite fun - you feel tired but no sweat. However, I still dislike the smell of clorin and the dry skin after the session.
Today, I've got two new experiences with the one who makes "everyone can fly", Air Asia.
After having meeting at KLCC, I took LRT to KL Central. Very shame to say, I could still get lost in KLCC, without knowing which direction I should head to for LRT.
My main target at KL Central was the Air Asia service counter. Brought along the two RM50 vouchers and some relevant information, to buy a flight ticket for my friend. We will be going to Hanoi together at the end of the year! :)
Previously I booked mine online, forgetting the vouchers sent to me few months ago. They are expiring at the end of this year, and I was worried I got no chance to use! (think too much, hehe)
The counter was quite crowded. I passed by a few times with just a quick glance. Same as being in the bank, we've gotta get ourselves a number, and wait for the turn. The queue was not short (10 people) but I got enough tasks to keep me busy.
While waiting, I saw people took out piles of cash and passed to the staff. I was hesitating if no credit card is accepted. After confirmation, I was proved to be wrong.
The Indian male staff attending to me was okay, basically. I was supposed to pay only RM281.50, but he told me RM285, before the receipt was printed out for my perusal. I wonder how could he be wrong, as there was no RM285 on the paper at all.
After checking, I asked him, why did he charge me so much. He slowly returned me RM3 (without apology), and intended to leave his seat. Again, I said, you are supposed to return me RM3.5, then only he returned me the remaining 50 cents.
At the counter, a couple from Macau spoke to me in Mandarin and asked for my help to talk to the staff. They intended to change their flight. I believe that if they encountered the same as me, they must have kept quiet, due to communications barrier.
Then, would the extra money go to the Indian guy's personal pocket?
Frankly, I felt that was an intentional mistake. Normally, if we do something wrong and people point it out, we would quickly say sorry.
He did not.
Previously I shared how slow were the AA staff at the Brunei check-in counter.
Quachee suggested me to write directly to their CEO. I then searched and got the CEO's (Tony Fernandes) blog URL, as well as the email address he encouraged people to write to him.
Very quickly, I typed my words and pressed the SEND button, not putting much hope that I'd get a reply. I just try! Typing and statements construction do not take much of my time.
Just now, I received his reply. Though not lengthy, he CC the mail to someone relevant to look into the problem (I guess). This is a good move, I'd say.
It's better than, people keep denying and insisting that they are not wrong.
With such kind of attitude, there is definitely no room for improvement.
Today, I've got two new experiences with the one who makes "everyone can fly", Air Asia.
After having meeting at KLCC, I took LRT to KL Central. Very shame to say, I could still get lost in KLCC, without knowing which direction I should head to for LRT.
My main target at KL Central was the Air Asia service counter. Brought along the two RM50 vouchers and some relevant information, to buy a flight ticket for my friend. We will be going to Hanoi together at the end of the year! :)
Previously I booked mine online, forgetting the vouchers sent to me few months ago. They are expiring at the end of this year, and I was worried I got no chance to use! (think too much, hehe)
The counter was quite crowded. I passed by a few times with just a quick glance. Same as being in the bank, we've gotta get ourselves a number, and wait for the turn. The queue was not short (10 people) but I got enough tasks to keep me busy.
While waiting, I saw people took out piles of cash and passed to the staff. I was hesitating if no credit card is accepted. After confirmation, I was proved to be wrong.
The Indian male staff attending to me was okay, basically. I was supposed to pay only RM281.50, but he told me RM285, before the receipt was printed out for my perusal. I wonder how could he be wrong, as there was no RM285 on the paper at all.
After checking, I asked him, why did he charge me so much. He slowly returned me RM3 (without apology), and intended to leave his seat. Again, I said, you are supposed to return me RM3.5, then only he returned me the remaining 50 cents.
At the counter, a couple from Macau spoke to me in Mandarin and asked for my help to talk to the staff. They intended to change their flight. I believe that if they encountered the same as me, they must have kept quiet, due to communications barrier.
Then, would the extra money go to the Indian guy's personal pocket?
Frankly, I felt that was an intentional mistake. Normally, if we do something wrong and people point it out, we would quickly say sorry.
He did not.
Previously I shared how slow were the AA staff at the Brunei check-in counter.
Quachee suggested me to write directly to their CEO. I then searched and got the CEO's (Tony Fernandes) blog URL, as well as the email address he encouraged people to write to him.
Very quickly, I typed my words and pressed the SEND button, not putting much hope that I'd get a reply. I just try! Typing and statements construction do not take much of my time.
Just now, I received his reply. Though not lengthy, he CC the mail to someone relevant to look into the problem (I guess). This is a good move, I'd say.
It's better than, people keep denying and insisting that they are not wrong.
With such kind of attitude, there is definitely no room for improvement.
3 comments:
Generally my experience with Air Asia has been pretty pleasant but no doubt every airline has its faults.
Good to know that the CEO is taking complaints seriously.
i'd say, email him again! :) this is serious - bad image for em.
a staff is enough to ruin a company!
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