
I've been busy and tied up with a project, which 90% of testing has been completed. A flaw was discovered during testing, which is not really our fault (however, client said it's ours). What we previously proposed complies with the standard and is clearly written in the GSM specs.
However, the client's switch cannot support this. According to them, that is something valid, BUT not a basic switch feature. They signed off the design specs, and before signing, shouldn't they check if their existing switch can support what we proposed?
In order to proceed and launch the service according to their marketing plan, we either (1) customise our product (2) bear the expenses that their switch vendor need to have the "additional feature" (3) terminate the contract.
We were stuck with the first option, which is to redesign our product. Basically we were at the downside. Client thinks they are "compromising", so that we have the responsibility to fulfill all their fancy requirements, including having system integration with their existing system delivered by another vendor.

Timeline is extremely limited but their requirements seem to be unlimited.
It was very annoying yesterday. We agreed to meet up for technical discussion, so that two colleagues from the R&D department attended the meeting together with me and the Project Manager. Who knows, they then said the other vendor couldn't turn up. In addition, for some features we already agreed to temporarily put as out-scope items, were mentioned and requested again (by different people).
I already expected all such hassles from work. Just feel that's a waste of time and we were "suppressed" at all times.
Today (29/2/2008), after lunch, finally a meeting was conducted together with our CEO. We provided some background info, then he decided to just pull the plug. We will not do any change to the existing system, but let the switch vendor add the needed feature to their switch, and we cover the additional expenses.

With the current design (which does not look brilliant to us, but the client insists wanting), we are quite sure that they will issue Change Request in the future. At that moment, the money we lose now will come back again. The main thing is, we don't want to put ourselves at the side which we have to BEAR ALL THE FAULT, and deal with whatever requirements AT NO CHARGE!
Sales team will then settle the rest of commercial-related stuff. However, after the decision was made, the workload of the involved staff suddenly decreases significantly, and I'm one of them.
When I got back to my place after the meeting, found that a lot of windows shown on the laptop screen can be closed, giving me a bit of relief. No longer have to think or worry day and night about the project now, and can focus more on other procrastinated tasks!!

Few years ago, during my uni time, I also went to the Head of Department of IT to settle some course-related problems. His sayings could override what had been clearly stated in black and white, and I finally got what I want. Before I tried, I didn't put much hope. However, I knew that not trying equals to no chance at all. My trial finally paid off - not even being able to enrol in the preferred course, but also gained some work commitments to earn my living expenses, as well as a scholarship thereafter.
With my current job, I'm now exposed to more "business facet" of the world. It's not just about working hard, it's about putting efforts only to the worthwhile ones. A lot of things can be done and achieved, but we don't just simply do all of them. If we do and get nothing in return, there is no benefit to the company and to ourselves as well.
In short, it's just a waste of time... you might console yourself that you've also learnt something throughout the process (I admit, YES), but how would you feel if all your effort has no chance to ever go-live? Everything just resides in the company or the laptop harddisk. Do you feel satisfied or rewarded?
In the past, I was really someone who doesn't care about the money matters. You assign me a task, tell me the deadline then I'll start doing it. I don't care much, as long as you pay me on time every month.
Nowadays, I've slightly changed. Maybe this is due to the change of role at work.
All photos are by Chema Madoz
















